Keep up to date with our rules and policies
Update : Thursday 24th February 2022
Following the end of restrictions in England today, we ask that you refrain from entering any public indoor areas such as reception, the launderette, the toilet block building etc if you have tested positive.
Update : Monday 14th February 2022
Following the relaxation of covid-19 restrictions, it is no longer compulsory to wear a mask in any of the indoor areas of the park, however we completely understand if people still choose to do so.
We would recommend still keeping socially distanced in areas like the launderette, games room and shower/toilet block where possible.
If any there are any changes in the rules, or any restrictions are re-introduced, we will update you here.
Update : Tuesday 30th November
Following the Prime Minister’s press conference on Sunday, the Government have confirmed that from 4am today (Tuesday 30th November) face coverings are compulsory in shops and other public settings, unless individuals are exempt from doing so. Please make sure you wear a face covering in the Reception building, and we still advise that face coverings are worn in the launderette & information room, games room and in the Toilet/Shower Block building.
Update : Friday 16th July
All facilities will be open from Monday 19th July in line with the lifting of the restrictions by the Government, however number limits may be in place. We will be keeping some of the safety procedures in place for the foreseeable future to keep helping protect our staff & customers. The sanitizing stations will stay in areas like bin compounds and outside public buildings. We will still be asking customers to wear masks inside all buildings, especially in smaller enclosed areas like the Launderette and Information Room. We will be keeping public indoor areas (Reception, Games Room, Toilet/Shower Block) as well ventilated as possible. The QR codes for track & trace will still be up around the park for people to use if they choose to. If you feel unwell or have symptoms prior to your visit please get in touch prior to arrival. If you begin to feel unwell during your visit please contact us by phone or email as soon as possible. Please continue to wash your hands regularly, cover your mouth if sneezing or coughing, and maintain social distancing with people who you do not know when possible. For Holiday Home & Seasonal tourer customers we will continue to use the track & trace portal for the time being, so please remember to fill it in when you or guests are visiting.
Update: Monday 17th May
The showers, family room and utility room have now been opened for seasonal touring owners and touring guests. Increased ventilation is in place and we do ask that guests ensure they continue to sanitise prior to entering the toilet block and keep their distance from others when inside. Masks MUST still be worn inside all public buildings on the park and it is a legal requirement to do so. This includes in the toilet block until you are in your individual shower, toilet or sink cubicle. The indoor games room remains closed. Pubs and eateries in High Bentham and the surrounding village have also reopened, as well as a number of local activity venues. Follow us on facebook for more details.
Update : Tuesday 13th April 2021
We have now reopened for Holiday Home and Seasonal Touring Owners, and will re-open for Touring customers from tomorrow, Wednesday 14th April. Following lobbying by our industry leaders, we have now been allowed to open our toilets from 12th April. The showers, family room and utility room, and communal areas like the games room will remain closed until at least 17th May. We will check with any touring customers staying prior to the 17th May if they would like a key for the toilets on arrival, for which a £10 refundable deposit will be taken. Please make sure that you are following the up to date government guidelines with regards to household mixing, especially indoors. For more information see: https://www.gov.uk/guidance/covid-19-coronavirus-restrictions-what-you-can-and-cannot-do?priority-taxon=774cee22-d896-44c1-a611-e3109cce8eae#april-whats-changed
Update: Thursday 25th February 2021
We hope to re-open to Holiday Home and Seasonal Touring Owners from Monday 12th April, providing we are able to progress to Stage 2 of the Government’s Roadmap on that date. We will re-open to touring customers from Wednesday 14th April and we advise to book online at 0l6az.hosts.cx as the phone lines have been very busy. The toilet block and communal facilities (including the games room) will not re-open until at least 17th May. If you chose to stay with us before 17th May, please be aware that you will have to use the facilities within your own accommodation (touring caravan, motorhome etc).
Update: Saturday 2nd January 2021
The park is now closed and will re-open on 1st March, restrcitions permitting. Reception opening times will be reduced and we would recommend that you contact us by email in the first instance: email@example.com. Please remember than non-essential travel is currently not allowed so we ask you to consider carefully before making a journey to the park. As the park is closed, there will be days where the main gates will remain locked.
Update: Friday 18th December
We will not be re-opening for tourer and motorhome stays until 1st March 2021. If you were due to stay with us between Christmas and New Year then you will have been contacted to arrange a credit note or refund. The park will remain OPEN for seasonal touring and holiday home owners. Reception Opening Times (24th December to 2nd January) Reception will be open for reduced hours during the festive period. If you are staying with us on the park then an emergency number will be displayed in the reception window. Reception will be closed fully on Christmas Eve, Christmas Day, Boxing Day , New Years Eve and New Years Day. From Saturday 2nd January onwards we will return to our usual winter opening times of 9am to 5pm. REMINDERS AHEAD OF RE-OPENING on WEDNESDAY 2ND DECEMBER:
- Please maintain social distance of 2m at all times while on the park and in the local villages.
- Please do not mix with other households indoors.
- Please do not invite your family to stay with us whilst you’re at the park – this is household mixing and is not allowed under the tier 2 restrictions.
- Please consider our staff and the local community before deciding whether to travel from a Tier 3 area.
- The launderette is open for pre-booked slots only. Please book your slot through reception by calling 015242 61272.
- The information room and library will be open on an individual basis, as and when people require letting in.
- The toilet block will be open for seasonal touring customers.
We are not currently open for touring bookings and this will be reviewed following the government review on 16th December.
Update: 26th November
It was announced on Monday 23rd November that following the lifting of the lockdown on Wednesday 2nd December, England will return to a 3 tier system. However, the restrictions within the tiers may be different. We are in High Bentham, North Yorkshire so have been confirmed as Tier 2 area. The following restrictions now apply:
- If you live in a tier 1 area you may travel to a tier 2 area and should follow the rules for that area while you are there.
- If you live in a tier 3 area, you can continue to travel to venues or amenities which are open but should aim to reduce the number of journeys you make where possible. You should avoid travelling to other parts of the UK, including for overnight stays other than where necessary, such as for work, education, youth services, to receive medical treatment, or because of caring responsibilities.
- Social contact:
- People in tier 2 will be able to gather in groups of up to 6 outdoors but must only socialise within their own household/support bubble indoors.
- People in tier 3 must only socialise within their own household/support bubble indoors and in most outdoor areas, though they are able to meet in outdoor public spaces, including parks, gardens, and outdoor heritage sites in groups of up to 6.
- Bars, pubs, cafes and restaurants:
- In tiers 1 and 2, the 10pm closing time for hospitality will be changed to last orders at 10pm with venues closing at 11pm to allow the safer dispersal of customers.
- In tier 2, hospitality venues can only serve alcohol with substantial meals.
You can find out more on the government website here.
Update: 3rd November
In line with the government announcement on Saturday 31st October, from 00:01 on Thursday 5th November Riverside Caravan Park will be closed. Travel for holiday purposes, including to a second home, will not be allowed. As a result, we will remain closed until Wednesday 2nd December or when the government restrictions permit overnight stays and holidays in the UK to resume.
Update: 16th October
Following the introduction of the 3 tier system for restrictions in England, the government are asking people living in ‘very high’ areas to avoid staying overnight in another part of the UK (except for work) and to not leave the very high alert level area to stay in a second home. Full details can be found here. We therefore ask customers who live in areas classified as ‘very high’ to adhere to this guidance and consider whether they should indeed visit their holiday home or travel in their tourer at the moment. If you are unsure which tier your area falls in to, then the government have developed a postcode checker to help and you can find that here. We are in tier 1 as we are located in North Yorkshire.
Update: 19th September
As local restrictions are introduced in areas around the North West and North East of England, we ask our customers to please ensure they are aware of whether they are impacted by these tighter restrictions.Full details, including boroughs/wards impacted by the restrictions, can be found on the government website here. These restrictions do not prevent you from travelling but they do prevent you from mixing with other households in your house or gardens. This includes within your holiday home as this is your own private space. Our immediate area is not currently impacted by these additional restrictions.
Update: 10th September 2020
This information is taken from the government website. From Monday 14 September, limits on the number of people you can see socially are changing. When meeting friends and family you do not live with you must not meet in a group of more than 6, indoors or outdoors. These group numbers include children of all ages. From 14 September – when the new rules apply – it will be against the law to meet people you do not live with in a group larger than 6 (unless you are meeting as a household or support bubble). The police will have the powers to enforce these legal limits, including to issue fines (fixed penalty notice) of £100, doubling for further breaches up to a maximum of £3,200. There will be exceptions where groups can be larger than 6 people, including:
- where everyone lives together or is in the same support bubble, or to continue existing arrangements where children do not live in the same household as both their parents
- for work, and voluntary or charitable services
- for education, training, or registered childcare (including wraparound care)
- fulfilling legal obligations such as attending court or jury service
- providing emergency assistance, or providing support to a vulnerable person
- for you or someone else to avoid illness, injury or harm
- participate in children’s playgroups
- wedding and civil partnership ceremonies and receptions, or for other religious life-cycle ceremonies – where up to 30 people will be able to attend
- funerals – where up to 30 people will be able to attend
- organised indoor and outdoor sports, physical activity and exercise classes (see the list of recreational team sports, outdoor sport and exercise allowed under the gyms and leisure centre guidance
- youth groups or activities
- elite sporting competition or training
- protests and political activities organised in compliance with COVID-19 secure guidance and subject to strict risk assessments
People can still go on holiday in England, the distance traveled will not be restricted but they should not go on holiday with people outside their household (including bubble) in a group larger than 6 people. If these new legal requirements affect your booking then please contact us on 015242 61272 to discuss your options. It is currently not possible to book Woodside Cottage online for more than 6 people due to the above restrictions. If your circumstances are exempt from the 6 person limit then please contact us by email firstname.lastname@example.org.
Update: 3rd August 2020
Additional Information: 1st August 2020. Localised restrictions have been introduced in areas across the North West of England. These restrictions state that if you live in one of the affected areas, in order to help prevent the spread of coronavirus, you should not:
- meet people you do not live with inside a private home or garden, except where you have formed a support bubble (or for other limited exemptions to be specified in law)
- visit someone else’s home or garden even if they live outside of the affected areas
Your holiday home or tourer classes as your private space so if you live in a restricted area, you cannot invite people to visit you at your holiday home or tourer even for a day visit. Full details can be found here and we have updated our guidance documents below to reflect this. Face Coverings must be worn in reception and all indoor areas on the park at all times. From Saturday 8th August it will be a legal requirement. Indoor areas include the launderette, information room, toilet block and washing up room.
Updated : 6th July 2020
We are delighted to be able to welcome you again. You can book your stay here. Full details about the available facilities can be found in the guidance below. Please read this guidance before making a booking to ensure you are fully aware of our current operating practices and the facilities which will be open. We particularly ask you to pay attention to the Track and Trace system we will be implementing for all customers, including holiday home owners and seasonal touring customers. This is a government requirement. We ask that if your local area goes into localised lockdown that you do not visit us to protect our staff and our local community. Please call us on 015242 61272 to discuss your options or email us on email@example.com. Our guidance can be found here:
Please note: We do not require track and trace details from Touring customers as we already have you details from your booking. Our trade association, BH&HPA, have kindly put together this video for holiday home owners who have been unable to use their holiday home for some time. These are some simple steps you should undertake to ensure the safety and smooth running of your holiday time on your return. This video is also relevant to our Seasonal Touring owners too so well worth a watch, even if everything isn’t entirely relevant to you:
Update: 26 June 2020
Holiday Home and Seasonal Touring Owners: Touring Customers: Please note that for the foreseeable future, our public shared facilities will not be in use. This means there will be no access to the toilet block, information room, play area or games room. The chemical toilet will be open. Therefore, we ask that you only visit us if you can be self sufficient in your tourer/motorhome/campervan or trailer tent.
All Customers: We are committed to ensuring all of our customers, guests, staff and the local community remain safe and comfortable during this post-pandemic period. We have therefore produced the below guidance to demonstrate practices and procedures we are putting in place to keep you safe and how we would like you to behave whilst on the park and in the local area. We ask that all owners and customers read this guidance before travelling to the park for the first time since the pandemic placed our country in a restricted state. Covid-
19 Government guidance for the public For more information on Coronavirus, please visit the Public Health England website: https://www.gov.uk/government/organisations/public-health-england 1. The most common symptoms of coronavirus (COVID-19) are recent onset of a new continuous cough or high temperature or a loss of, or change in, normal sense of taste or smell (anosmia). If you have these symptoms, however mild, stay at home and do not leave your house for at least 7 days from when your symptoms started (if you live alone), or 14 days (if you live with someone who has symptoms). You do not need to call NHS 111 to go into self-isolation. If your symptoms worsen during home isolation or are no better after 7 days, contact NHS 111 online. If you have no internet access, you should call NHS 111. For a medical emergency dial 999. 2. Wash your hands more often than usual, for 20 seconds using soap and hot water, particularly after coughing, sneezing and blowing your nose, or after being in public areas where other people are doing so. Use hand sanitiser if that’s all you have access to. 3. To reduce the spread of germs when you cough or sneeze, cover your mouth and nose with a tissue, or your sleeve (not your hands) if you don’t have a tissue, and throw the tissue in a bin immediately. Then wash your hands using soap and water or use a hand sanitising gel. 4. Clean and disinfect regularly touched objects and surfaces using your regular cleaning products to reduce the risk of passing the infection on to other people.
Update: 23rd March 2020
Following Government guidance requiring all holiday parks to close for commercial use, Riverside will be closed from 5pm today for the foreseeable future.
Update: 21st March 2020
Following Government guidance and decisions in the last couple of days, we have the following updates: The Games room will be closed until further notice. The launderette is still open, but we ask that there is only one person in there at a time. The information room is locked. If you would like to borrow a book from the honesty library please ask in Reception. Reception is still open, however we are asking that customers stay a distance away from the desk, and where possible please pay by card to reduce cash handling. You can always call us from your Holiday Home or touring caravan on 015242 61272 during office hours. 1922 Bar & Kitchen at Bentham Golf Course is now closed until further notice. The golf course is still open and tee times can be booked over the phone by calling 015242 62455. Pubs/Restaurants etc are all closed in Bentham and the surrounding areas.
Update: 17th March 2020
Here at Riverside Caravan Park, it remains business as usual, though we are mindful and aware of the ever-changing guidance relating to Coronavirus and its continuing spread. We have reviewed our procedures to ensure we are maintaining our usually high standards throughout the facilities buildings. The information and state of play is subject to change daily and we will update this page as and when changes occur. For now, we would like to reassure our customers that we will remain open. Access to the fresh air and a chance to escape daily life is paramount to your health and well-being during these unprecedented times. However, if you consider yourself to be vulnerable or a member of your party is, please consider whether this is a sensible time to be coming on holiday. Guest cooperation: We do ask that in all cases, if you are showing signs of symptoms, please refrain from using the facilities for the safety and consideration of other guests. Toilet blocks, reception areas and other facilities available at holiday parks can be a source of virus transmission, even though we have robust cleaning practices in place. Therefore, it is suggested that where possible you use the facilities within your own accommodation and where not possible, please ensure you maintain the highest standards of cleanliness for the sake of other guests and staff. We ask that all guests, visitors and owners follow these simple snippets of advice from the government and a few requests of our own:
- Wash your hands regularly. We’ve provided some inspirational posters in all our wash areas to make the handwashing process a little bit more tuneful.
- Maintain good hygiene practices such as using tissues when you cough or sneeze and dispose safely of this tissue.
- Maintain a sensible distance from other guests and staff members and avoid contact such as handshakes.
- Please pay by card where possible. We are trying to minimise our need to handle cash. Please don’t be offended if our staff wash or sanitise their hands after handling your cash.
- Email us on firstname.lastname@example.org or call us on 015242 61272 to let us know if you are experiencing symptoms of COVID-19.
Holiday Home and Seasonal Touring Customers: If you are self-isolating in your caravan to avoid the virus but have no symptoms, please let us know. If you are self-isolating in your caravan as you are showing signs of symptoms, then we do ask that you go home if you are well enough to do so. If you are not, please let staff in reception know by telephone (015242 61272) and avoid contact with staff members or other customers. We would prefer that guests stay at home where they have better access to their health care facilities and family for support. We ask that you refrain from using any of the public access spaces (e.g games room, reception, laundry) if you are self-isolating. If you require any assistance from staff, please contact reception by phoning 015242 61272 and not coming in in person. We are not changing our policy on supermarket food deliveries so they will still not be allowed on park. As a result, please consider carefully whether you are suitably prepared for a potentially extended stay within your holiday home or seasonal tourer. In light of the loo roll shortage, there may be a temptation to use wet wipes or alternatives, please be reminded that our sewage system cannot breakdown these and this may lead to blockages. Do not flush any wipes – even ones that suggest they are flushable! Touring Customers: If you wish to cancel your visit, a credit note for the deposit amount will be offered and we ask that cancellations are made no later than the day before your anticipated arrival. Credit notes will have a 12-month validity period on them. We are no longer able to offer refunds to safeguard staff at Riverside Caravan Park and ensure job security for them during this time of unprecedented pressure. If you are self-isolating in your tourer as you are showing signs of symptoms, then we do ask that you go home if you are well enough to do so. If you are not, please let staff in reception know by telephone (015242 61272) and avoid contact with staff members or other customers. We would prefer that guests stay at home where they have better access to their health care facilities and family for support. In any case, please inform staff if you have concerns that you are showing symptoms so that we can ensure any areas that you have accessed are suitably treated. We would advise you to check the following websites for the most up to date information: Gov.co.uk – http://www.gov.uk/guidance/coronavirus-covid-19-information-for-the-public NHS – https://www.nhs.uk/conditions/coronavirus-covid-19/